All returns must be pre-authorized by the Morin Supply. Unauthorized returns will not be accepted.

To request a return, please contact our customer service department within 30 days of receiving the goods to obtain a Return Merchandise Authorization (RMA) number. The RMA number must be included with the returned goods. It may take up to 48 hours to obtain a RMA number.

Returned goods must be in their original, unused condition and in the original packaging.

All returns are subject to a minimum restocking fee of 15% of the purchase price. Additional fees may apply depending on the condition of the returned goods.

Restocking fees are subject to additional shipping and handling service fees when site pick-ups are required.

Service Fees are not refundable which includes but not limited to: Delivery Charge, Shipping and Handling fees, Shop Drawings, cut charges, Freight, etc.

Sealed Box in good visual conditions are returnable. Open Box are non-refundable.

All items purchased in open box quantities are considered final sale and are non-returnable. This includes any goods that have been removed from their original packaging or sold in partial lots.

Custom or special-order items are non-returnable and non-refundable. These items include any goods that are made to order or specifically tailored to the buyer’s specifications.

Please refer to the cancellation policy.

The buyer is responsible for all return shipping costs to Morin Supply Locations.

Morin Supply offers shipping services as per rate under our delivery policy.

We recommend using a trackable shipping service and purchasing shipping insurance for items of high value, as we are not responsible for lost or damaged returns.

Original shipping charges are non-refundable unless the return is due to an error on our part.

Once the returned goods are received and inspected, we will notify the buyer of the approval or rejection of the return. If approved, a refund will be processed, and a credit will be applied to the buyer’s original method of payment within a specified number of days.

The refund amount will be the purchase price minus the applicable restocking fee and any original shipping charges.

If goods are received damaged or defective, please contact our customer service department immediately. Claims must be made within five (5) business days of receipt of the goods.

For defective or damaged goods, Morin Supply will, at its discretion, repair or replace the goods or issue a credit for the purchase price. These returns are not subject to the restocking fee.

For any questions or to initiate a return, please contact our customer service department.