Ordering & Delivery Guide

Ordering from Matériaux Morin Supply is simple. Send us your material list, and our team will take care of processing your order and providing you with an Order Confirmation.

This guide explains our ordering process, delivery options, order-processing timelines, and important information to help us deliver your materials safely, accurately, and on time.

Matériaux Morin Supply proudly serves the Greater Ottawa–Gatineau region, including the Ottawa Valley, the 401 corridor from Montréal to Kingston, and the Outaouais and Laurentides regions of Québec.

We deliver gypsum board, insulation, light steel framing, ceilings, accessories, and other specialized building materials to homeowners, contractors, builders, renovators, and construction projects of all sizes.

To help us process your order quickly, please provide:

• Customer name

• Contact name and contact information

• Delivery address or job name

• Desired delivery date and time

• PO number, if required

• Material list and quantities

• Desired material placement or drop location

You can place an order in four ways:

In Person

Visit either of our branch locations.

Email

Send your order to order@morinsupply.ca. Photos of material lists are accepted, provided they are clear and legible.

Text Message

Send your order by text to 613-804-9980. Photos of material lists are accepted, provided they are clear and legible.

Phone

Call us at 613-224-9980 or 819-643-0980.

Providing clear and complete information helps our team process your order quickly and accurately. Our order-processing and confirmation timelines apply once we have the information needed to prepare your order. If we have any questions about your material list or delivery requirements, we’ll reach out to make sure everything is clear before processing your order.

Tell us where you need your materials placed when you order. Our team will plan and prepare the delivery based on the placement instructions provided with your order, provided the requested area can be accessed safely.

For standard deliveries, full carts are typically placed together and bundles are kept intact.

If you need materials separated by floor, room, unit, or area, please let us know when placing your order so the materials can be prepared and loaded accordingly. Additional handling charges may apply.

Our delivery team follows the material placement and delivery instructions confirmed with your order. Any changes requested once the delivery is on site must be approved by our Dispatch team before proceeding.

Planning these requirements in advance helps us prepare the load properly and complete your delivery safely and efficiently.

Once your order has been processed, we will send you an Order Confirmation by email or text message so you have a clear written record of your order and delivery details.

We typically send Order Confirmations within 2 hours of receiving an order. Orders placed in person or by phone are typically confirmed immediately.

Orders received after 4:00 PM will be processed on the next business day and are typically confirmed by 8:30 AM. Orders received on weekends or statutory holidays will also be processed on the next business day.

Your Order Confirmation includes your Order # along with important details such as:

• Materials and quantities

• Delivery address

• Delivery date

• Delivery window

• Material placement

• Delivery or site instructions

We encourage you to review your Order Confirmation when you receive it.

If you would like to change your order or delivery instructions, the easiest way is to reply to the same email thread. This keeps your original order information and any requested changes together for our team.

You can also call our office for assistance. Please have your Order # ready so our team can quickly locate your order and help with your request.

Changes requested after the applicable Order By time are subject to availability and may require the delivery to be rescheduled or result in additional charges.

If you notice anything that does not match what you ordered, please let us know and we will work with you to correct it.

Our standard delivery hours are Monday to Friday, from 7:00 AM to 4:00 PM.

To give our team the time needed to process, prepare, and coordinate your delivery properly, please submit completed delivery orders by the applicable Order By time on the business day before your requested delivery date.

The Order By times below represent the latest cut-offs for each delivery window.

Choose the delivery window that works best for your project:

Delivery windows are subject to availability and may be adjusted based on order size, route planning, delivery location, and truck availability. Our team will confirm your scheduled delivery window with your Order Confirmation.

Orders received after the applicable Order By time will be scheduled for the next available delivery window based on the timelines above.

Planning ahead helps us prepare your order accurately and coordinate the appropriate delivery resources for your site.

Know your delivery date in advance? Contact us ahead of time to reserve delivery capacity for your project.

Reserving your delivery in advance helps us plan the appropriate truck and delivery resources for your site. Your completed order must still be submitted within the applicable Order By timeline shown above so our team has enough time to process and prepare your materials accurately.

A delivery reservation holds delivery capacity but does not replace the published order cut-off requirements.

Delivery times are approximate and can be affected by weather, traffic, site conditions, earlier deliveries, product availability, and truck capacity.

Special Order Light Steel Framing products are prepared specifically for your order and follow a separate order and delivery schedule. Most orders follow the timelines below; however, certain products may require additional lead time. If additional lead time is required, our team will confirm the expected delivery date with your Order Confirmation.

Orders received after 12:00 PM move to the next applicable order cycle

A properly prepared site helps our team complete your delivery safely and efficiently.

Before your scheduled delivery, please make sure:

• The delivery area is clear and accessible.

• Any known site hazards or special safety requirements have been communicated to us in advance and are clearly identified on site.

• There is enough space for our truck to safely access, park, and unload.

• A site contact is available during the delivery window.

• Pathways, entrances, stairways, elevators, and drop areas are ready.

• Finished areas and delivery paths are properly protected.

• Any access restrictions, elevator bookings, loading-dock requirements, stair carries, or other site-specific instructions have been shared with us in advance.

• Required tie-off or fall-protection anchor points are available when applicable.

Your site contact should be prepared to assist our delivery team with access, unloading location, site hazards, or other site-specific requirements when needed.

If safe access, site conditions, or material placement cannot be confirmed, we may need to adjust or reschedule the delivery.

Construction materials can be heavy and difficult to maneuver. Before our team arrives, please make sure finished floors, walls, stairs, doorways, and other surfaces along the delivery path are appropriately protected and suitable for the materials being delivered.

Our team will take reasonable care while completing your delivery.

For everyone's safety, our delivery team is required to wear appropriate personal protective equipment, including safety footwear, throughout the delivery.

When our delivery team arrives, they will follow the delivery and material placement instructions provided on the Order Confirmation.

Please make sure the site contact is available to direct our team to the agreed unloading location, identify any site hazards or access requirements, and be available during the delivery.

The site should be ready for unloading within 15 minutes of our arrival, with the unloading area clear and available for our delivery team.

When an elevator is required to complete the delivery, whether interior or exterior, it should be reserved and available for Morin Supply’s delivery team for the duration of the unload. Shared elevator access or other site restrictions that delay the movement of materials may affect the time required to complete the delivery.

Our standard delivery planning assumes that a three-person delivery crew can maintain an unloading rate of approximately 5,000 sq. ft. per hour. Where site conditions, shared elevators, restricted access, waiting time, or other circumstances outside our control prevent the delivery from being completed at approximately this rate, additional delivery or waiting charges may apply.

If site conditions or material placement requirements differ from the Order Confirmation, our delivery team will contact Dispatch before making changes to the planned delivery.

If the delivery cannot begin within 15 minutes of our arrival, or if the delivery is delayed or interrupted by site conditions, access restrictions, shared equipment, or other circumstances outside our control, additional waiting or delivery charges may apply. Extended delays or interruptions may also require the delivery to be rescheduled.

Our team will assess the delivery area before unloading. If conditions do not allow the delivery to be completed safely, we may need to adjust the material placement or reschedule the delivery.

Safety comes first. Our delivery team will not proceed with an unloading method or material placement that cannot be completed safely.

Please review the delivered materials and let us know promptly if you notice a shortage, damage, or other concern.

If you believe a product may be defective, please contact us before installing, modifying, or using the material so our team can assist you.

Claims, shortages, damages, and product concerns remain subject to the Morin Supply Terms and Conditions of Sale.

We accept cash, debit card, credit card, wire transfer, and e-transfer for applicable transactions.

For credit card transactions over $1,000, the cardholder must be present and provide the credit card used for the purchase along with valid government-issued identification.

This requirement does not apply when the credit card has already been securely saved to the customer's account in our system.

This verification helps us protect our customers against unauthorized transactions.

Customers may pick up orders from one of our branches once the order has been processed and confirmed.

Please bring a vehicle that is suitable for the materials being picked up and ensure your load can be properly secured.

For everyone's safety, materials can only be loaded onto a vehicle that is suitable for the materials being picked up and able to safely support and secure the load.

Because special-order products are ordered or prepared specifically for your project, they may require additional processing time, supplier confirmation, a deposit, or prepayment.

Once ordered or confirmed, special-order materials are non-cancellable, non-returnable, and non-refundable.

All return requests must be submitted to and authorized by Morin Supply in advance. If you would like our delivery team to pick up an authorized return during a scheduled delivery, please arrange the return with our team before the truck arrives on site.

Our drivers are only authorized to pick up returns that have been approved and included with the planned delivery instructions. Materials presented for return when our team arrives on site may be refused if the return was not arranged in advance.

Authorized returns remain subject to eligibility requirements, applicable restocking and transportation charges, and the Morin Supply Terms and Conditions of Sale.

Before delivery day, please confirm:

• My Order Confirmation reflects the order I placed.

• Any changes to my order or delivery have been communicated to Morin Supply in advance.

• My completed order was submitted within the applicable Order By timeline.

• My material placement and separation requirements are confirmed.

• My site contact will be available during the delivery.

• The delivery truck has safe access and the unloading area will be ready.

• The delivery path is clear and finished areas are protected.

• Any required elevator or loading-dock access is reserved and available.

• Known site hazards and special access requirements have been communicated in advance.

• Any materials to be returned have been authorized and arranged in advance.

A little preparation goes a long way. By planning ahead and having your site ready before we arrive, you help our team prepare and deliver your materials safely, accurately, and efficiently.